ZaMarly’s Shipment & Delivery
⦁ How long before my order is processed and shipped out?
Normally It will take 3 days to process your order, and usually after we confirm the order details and shipping address, we will ship it out. We ship from Monday to Saturday.
⦁ How long it will be before I receive my order?
Most orders will be received within 3-5 working days, USA and Canada.
International shipping to some countries may take 5-10 days or even longer. We are not responsible for any delays caused by the destination country’s customs clearance processes.
⦁ What is the status of my order?
You will receive an e-mail once your order has shipped, which will include your tracking number and a link to follow your package. If there is a problem with your tracking number or package delivery, please contact the courier directly before you contacting us. Please allow 1-2 days for the tracking information to show. Please contact us after the estimated delivery time.
⦁ What if I’m missing items or received the wrong merchandise?
Any merchandise(s) that is wrong or missing in the order due to our fault, you must contact us within fifteen (15) business days from the time you receive the order. We will respond within 2-4 business days from the day that the issue is reported to us. If the customer reports the issue after the 15 business days, we assume the customer has received the entire order as indicated on the invoice and will not be liable for any missing product(s) or wrong item(s) shipped.
⦁ Orders may be delayed under the following circumstances:
1) Shipping addresses aren’t complete and/or if the order needs additional verification.
2) Service failure due to our shipping carriers, weather, power outage, or other extreme event that prevents us from operating.
⦁ What are my available shipping options?
DHL, Fedex, USPS as our shipping provider.
⦁ What if I entered the wrong shipping address?
We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email.
When a customer enters an incorrect address, our shipping carriers (usually DHL) will charge us extra fee to locate the correct address, so the package can be delivered. We will pass this charge on to the customer.
⦁ International Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the customer’s responsibility. ZaMarly does not collect duties or taxes and is not responsible for these charges if your country will be charging duties and taxes to receive your order.